Service Provider Identification
In compliance with Spanish Law 34/2002 on Information Society Services (LSSI-CE), we identify ourselves as follows:
- Company name: PLOTWELL, S.L.
- Registered address: Calle Princesa 31, 2-2, 28008 Madrid, Spain
- NIF (Tax ID): B26924068
- Registered at: Registro Mercantil de Madrid
- Contact email: legal@plotwell.ai
Acceptance of Terms
By accessing or using plotwell, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our service.
Description of Service
plotwell is a creative writing platform that provides tools for:
- AI-powered brainstorming and story development
- Professional screenplay formatting
- Character and location management
- Visual storyboard creation
- Project organization and export capabilities
User Accounts
To use our service, you must:
- Be at least 18 years old to create an account and use our services
- Provide accurate and complete information
- Keep your login credentials secure
- Notify us of any unauthorized use of your account
- Be responsible for all activity under your account
Intellectual Property and Content Ownership
Your Content - Full Ownership
You own 100% of your creative work. plotwell does not claim any ownership rights to your scripts, characters, treatments, or any other content you create.
- Ownership: All intellectual property rights remain with you
- Limited License: You grant us only the minimal license needed to process, store, and display your content to provide our services
- No Claims: We make no claim to ownership, rights, or royalties from your work
- Your Responsibility: You are responsible for ensuring your content doesn't infringe on others' rights
- Export Anytime: You can export all your content at any time in multiple formats (PDF, JSON)
Data Storage and Backup Responsibility
Important: While we implement industry-standard backup and security measures, you are ultimately responsible for maintaining your own backups.
- Service Provider Role: We provide storage services but are not responsible for data loss except in cases of gross negligence or willful misconduct on our part
- No Backup Guarantee: Technical failures, security breaches, or other events may result in data loss
- Your Responsibility: Regularly export and back up your important work to your own storage
- Version Control: Use our version history features, but maintain external backups for critical projects
- Account Termination: If your account is terminated, you have 30 days to export content before permanent deletion
AI-Generated Content
Important: AI-generated content is produced by third-party machine learning models and is inherently imperfect. You must always review, verify, and edit AI outputs before using them in any capacity.
- No Accuracy Guarantee: AI-generated content (including scripts, dialogue, character descriptions, scene suggestions, story outlines, and brainstorming responses) may contain factual errors, inconsistencies, culturally insensitive material, or content that does not meet professional standards
- User Responsibility: You are solely responsible for reviewing, editing, and approving all AI-generated content before incorporating it into your work. plotwell does not verify the accuracy, originality, or quality of AI outputs
- Not a Substitute for Professional Judgment: AI features are creative tools meant to assist and inspire — they are not a replacement for professional screenwriting, legal review, or editorial judgment
- Potential for Bias: AI models may reflect biases present in their training data. You should critically evaluate all AI suggestions for unintended bias, stereotypes, or inappropriate content
- Copyright Considerations: AI-generated content may not be copyrightable under current intellectual property law in many jurisdictions. You should treat AI outputs as a starting point and add substantial original creative contribution
- No Plagiarism Guarantee: AI models may inadvertently produce content similar to existing copyrighted works. You are responsible for ensuring your final work does not infringe on third-party intellectual property rights
- Content Variability: AI outputs may vary in quality and relevance. The same prompt may produce different results at different times, and results are not guaranteed to be consistent or reproducible
- Third-Party Models: AI features are powered by third-party providers (including but not limited to Replicate, OpenAI, OpenRouter, and xAI), each with their own terms of service that also apply to AI-generated content
Acceptable Use
You agree not to:
- Use the service for illegal or harmful activities
- Create content that violates intellectual property rights
- Attempt to gain unauthorized access to our systems
- Interfere with other users' use of the service
- Upload malicious code or attempt to hack our platform
- Use the service to generate spam or misleading content
Subscription and Billing
Pricing Plans
plotwell offers the following subscription:
- Pro Plan: $5/month or $50/year
- Free Trial: New users get a 7-day free trial with full access to all Pro features. No charge during the trial period. Your subscription begins automatically at the end of the trial unless cancelled
- Base Limits: 2 projects and 2 collaborators included
- Addons: $3/month per additional project or collaborator
- AI Credits: Available for purchase (200 credits for $5)
Payment Processing
- All payments are processed securely through Stripe
- Subscriptions auto-renew at the end of each billing period
- You can manage billing and payment methods through the Stripe customer portal
- Failed payments may result in service suspension after grace period
- We reserve the right to change pricing with 30 days advance notice
Addon Purchases
- Immediate Billing: Addons are charged immediately upon purchase
- No Proration: Adding or removing addons does NOT result in prorated credits or refunds
- Monthly Billing: Addons are billed at $3/month regardless of when purchased during the billing cycle
- Annual Plans: Addons on annual subscriptions are billed monthly ($3/month) not annually
AI Credits System
- One-Time Purchases: AI Credits are one-time purchases that never expire
- Image Generation: 10 credits per AI-generated image
- Creative Tasks: 1 credit per creative task (brainstorming, script generation, etc.)
- Creative Tasks: Each creative task (brainstorming, script generation, etc.) costs 1 credit
- Pack Pricing: Credits can be purchased in packs of 200 for $5
- Pro Plan Required: AI Credits require an active Pro subscription to purchase and use
- Refund Policy: AI Credits are eligible for refund within the 14-day withdrawal period if unused. Once credits have been consumed (partially or fully), the right of withdrawal is lost for the consumed portion per EU Directive 2011/83/EU Art. 16(m)
- Non-Transferable: Credits are non-transferable between accounts
AI Features and Third-Party Services
- Third-Party Providers: AI features are powered by third-party providers including Replicate, OpenAI, OpenRouter, and xAI. plotwell does not develop, train, or control these AI models
- Service Availability: AI service availability depends on third-party provider uptime and may be temporarily unavailable without notice
- Content Quality: AI-generated content quality may vary significantly and is provided "as-is" without guarantees of accuracy, completeness, or fitness for any particular purpose
- Model Limitations: AI models have inherent limitations including potential for hallucination (generating plausible but incorrect information), bias, and inconsistency. These are characteristics of current AI technology, not defects in our service
- No Liability for AI Outputs: plotwell is not liable for any damages, losses, or consequences arising from the use of AI-generated content, including but not limited to inaccurate information, offensive content, or intellectual property issues
- Provider Changes: We reserve the right to change AI models and providers without notice to improve service quality. This may affect the style, quality, or characteristics of AI outputs
- Third-Party Terms: Your use of AI features is also subject to the terms of service and acceptable use policies of our AI providers
- Content Sent to Third Parties: When you use AI features, relevant portions of your project content (such as script excerpts, character descriptions, or scene context) are sent to third-party AI providers for processing. See our Privacy Policy for details
Cancellation and Refund Policy
Cancellation Terms
- Cancel Anytime: You can cancel through your account settings or the Stripe customer portal
- Access Until Period End: After cancellation, you retain full access until the end of your current billing period
- No Partial Refunds: We do not provide refunds for partial months or unused time
- Immediate Cancellation: You may request immediate cancellation, but no refund will be issued for the remaining period
- Addon Cancellation: Addon removals are effective at the end of the current billing period with no proration
After Cancellation Period Ends
- Account Blocked: Access to the editor and all features is blocked until you resubscribe
- Data Retention: All your content remains safe and stored
- Resubscribe Anytime: You can resubscribe at any time to restore full access
Project Archival and Unarchival
Automatic Archival
Projects are automatically archived when you exceed your plan limits (e.g., after canceling your subscription):
- Archived projects are read-only and cannot be edited
- All content remains accessible for viewing and export
- No data is deleted when projects are archived
Unarchiving Projects
Important: Unarchiving a project ALWAYS requires purchasing an additional project addon to prevent abuse of the archival system.
- Mandatory Addon Fee: Unarchiving any project requires purchasing an additional project addon at $3/month
- Immediate Charge: The $3/month addon fee is charged immediately upon unarchiving
- No Proration: Full monthly addon fee applies regardless of when in the billing cycle you unarchive
- Ongoing Cost: The addon remains active (and billed monthly) until you remove it or cancel your subscription
- Anti-Gaming Policy: This prevents users from using archival as a way to rotate through unlimited projects without paying
- Exception: If you archive a project by mistake and unarchive within 24 hours, contact support for a potential fee waiver
Fair Use Policy
Our "unlimited" features are subject to fair use guidelines:
- Usage should be reasonable and for legitimate creative purposes
- Excessive or abusive usage may result in temporary limitations
- We monitor usage patterns to ensure service quality for all users
- Commercial usage at scale may require custom pricing
Payment Processing and Stripe
Stripe Payment Processing
All payment transactions are processed by Stripe, Inc., a third-party payment processor:
- Stripe's Terms: Your use of payment services is subject to Stripe's Terms of Service
- Payment Methods: Stripe accepts major credit cards, debit cards, and other payment methods
- Payment Security: All payment information is stored and processed securely by Stripe using PCI-DSS compliance
- Customer Portal: You can manage your payment methods and billing through the Stripe customer portal
Billing Disputes and Chargebacks
- Dispute Period: Contact us within 60 days if you believe you were incorrectly charged
- Chargeback Policy: Chargebacks may result in immediate account suspension pending resolution
- Resolution Process: We will work with you to resolve billing issues before they escalate to disputes
- Evidence Requirements: You must provide reasonable evidence for any billing dispute
Failed Payments
- Failed payment attempts will trigger automatic email notifications
- Grace period of 7 days provided to update payment method
- After grace period, subscription may be suspended or cancelled
- Late payment fees may apply in accordance with Stripe's policies
- Service restoration requires payment of all outstanding balances
Privacy and Data
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information. By using our service, you consent to our data practices as described in our Privacy Policy.
Disclaimers and Warranties
"AS IS" SERVICE: plotwell is provided "as is" and "as available" without warranties of any kind, either express or implied.
We specifically disclaim:
- Data Loss: No warranty against data loss, corruption, or unavailability
- Service Availability: No guarantee of uninterrupted, timely, secure, or error-free service
- AI Content Quality: No guarantees about AI-generated content quality, accuracy, originality, or suitability for any purpose. AI outputs may contain errors, biases, or content that requires significant revision
- Third-Party Services: No responsibility for interruptions or failures of third-party services (Stripe, OpenAI, etc.)
- Backup Reliability: No guarantee that our backup systems will prevent all data loss scenarios
- Business Results: No warranty that the service will meet your requirements or expectations
Your Responsibility: You acknowledge that you are solely responsible for maintaining backups of your content and that you use the service at your own risk.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- Maximum Liability: Our total liability is limited to the amount you paid for the service in the past 12 months
- No Consequential Damages: We are not liable for indirect, incidental, special, consequential, or punitive damages
- Data Loss: We are not liable for any loss, corruption, or unavailability of your content or data
- Lost Profits: Not liable for lost profits, revenue, business opportunities, or goodwill
- Third-Party Services: Not liable for failures or issues with Stripe, OpenAI, or other third-party services
- Billing Issues: Not liable for incorrect charges that are not disputed within 60 days
- Service Interruptions: Not liable for any damages resulting from service downtime or unavailability
This limitation applies regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.
Termination
Either party may terminate these terms:
- You can delete your account at any time
- We may terminate accounts for violations of these terms
- Upon termination, you have 30 days to export your content
- Some provisions survive termination (IP ownership, limitations of liability)
Changes to Terms
We may update these terms from time to time. Material changes will be communicated via email or platform notification. Continued use after changes constitutes acceptance.
Right of Withdrawal
In accordance with EU Directive 2011/83/EU and Spanish Royal Decree 1/2007:
- 14-Day Withdrawal Period: As a consumer within the European Union, you have the right to withdraw from your subscription within 14 calendar days of purchase without giving any reason
- How to Exercise: To exercise your right of withdrawal, send a clear statement to legal@plotwell.ai indicating your decision to withdraw
- Refund: If you exercise your withdrawal right, we will reimburse all payments received from you within 14 days using the same payment method
- Exception for digital content: By starting to use premium features (such as AI generation, storyboard creation, or other paid services), you expressly consent to immediate performance of the service and acknowledge that you lose your right of withdrawal once the service has been fully performed, in accordance with Article 16(m) of Directive 2011/83/EU
Invoicing
plotwell issues invoices in compliance with Spanish tax regulations (Ley 58/2003 General Tributaria and Real Decreto 1619/2012). Invoices are generated through Stripe and are available in your billing portal. All prices displayed are exclusive of VAT unless otherwise indicated. Applicable VAT will be calculated and added at checkout based on your location.
Governing Law and Jurisdiction
These Terms of Service are governed by and construed in accordance with the laws of Spain. Any disputes arising from these terms shall be submitted to the courts of Madrid, Spain, without prejudice to mandatory consumer protection rules that may apply in your country of residence.
Language: These terms are provided in English. If a Spanish translation is made available in the future and a conflict arises between versions, the Spanish version shall prevail where required by Spanish law.
EU Online Dispute Resolution: If you are a consumer in the European Union, you may submit complaints through the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr
Contact Information
For questions about these Terms of Service, contact us at legal@plotwell.ai
PLOTWELL, S.L. · NIF: B26924068 · Calle Princesa 31, 2-2, 28008 Madrid, Spain