Términos de servicio

These Terms of Service govern your use of plotwell, operated by PLOTWELL, S.L., a company incorporated under Spanish law. Our registered address is Calle Princesa 31, 2-2, 28008 Madrid, Spain (NIF: B26924068). You can reach us at legal@plotwell.co.

By accessing or using plotwell you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not use the Service. These Terms apply to all users, including visitors, free accounts, and paid subscribers.

If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

plotwell is a web-based platform designed for screenwriters and film production teams. The Service provides: AI-powered brainstorming and story development; professional screenplay formatting; character and location management; storyboarding tools; production planning; real-time collaboration; and export capabilities in standard formats (PDF, Fountain, FDX).

We reserve the right to modify, suspend, or discontinue any feature of the Service at any time. We will give reasonable notice of material changes where possible.

You must be at least 18 years old to use the Service. By creating an account you confirm that you meet this requirement.

You are responsible for: providing accurate and complete information at registration; keeping your account information up to date; maintaining the security of your password and credentials; reporting any suspected unauthorised access to your account immediately; and all activity that occurs under your account, whether or not authorised by you.

We reserve the right to refuse registration or cancel accounts at our discretion, particularly where we suspect abuse, misrepresentation, or violation of these Terms.

Your content: You own 100% of your creative work. plotwell claims no ownership over scripts, stories, treatments, storyboards, or any other content you create using the Service. You grant plotwell only the minimal licence necessary to store, process, and deliver your content back to you.

Collaborative content: When you invite collaborators to a project, you represent that you have the right to share that content and grant collaborators the access level you assign. plotwell is not responsible for disputes between project members over content ownership.

Platform ownership: plotwell retains all rights to the platform itself — including the interface, codebase, editor engine, AI tooling, and branding. Nothing in these Terms transfers any platform intellectual property to you.

AI-generated content: AI outputs are produced by third-party machine learning models. Outputs may contain factual errors, inconsistencies, or culturally insensitive material. You are responsible for reviewing and editing all AI-generated content before use. plotwell makes no warranties regarding the accuracy, originality, or fitness for purpose of AI outputs. Ownership of AI-generated content you edit and incorporate into your work follows the same rules as your content above.

Data storage and backups: You are ultimately responsible for maintaining backups of your work. Technical failures, security breaches, or other events may result in data loss. We recommend regularly exporting your content using the built-in export tools. plotwell is not liable for data loss except in cases of gross negligence on our part.

You agree not to use the Service to: engage in any illegal activity or facilitate illegal acts; infringe on the intellectual property rights of others; attempt to gain unauthorised access to our systems, other users' accounts, or related infrastructure; upload, transmit, or distribute malicious code, viruses, or harmful software; generate or distribute spam or unsolicited communications; scrape, crawl, or use automated tools to extract data from the Service without written consent; impersonate any person or entity, or misrepresent your affiliation; or use the Service in a way that could damage, overburden, or impair our infrastructure.

Violations may result in immediate account suspension or termination without refund.

Plans: plotwell operates on a freemium model. A paid Pro Plan ($5/month or $50/year, including 2 projects and 2 collaborators) may be available depending on your region and the current offering at the time of your visit. Plan availability, pricing, and features are subject to change. The current plans available to you are shown on the pricing page.

Free trial: A free trial with access to Pro features may be offered to new users where available. Trial eligibility, duration, and terms are shown at sign-up and may vary or be discontinued at any time. If a trial is offered, no credit card is required to start. At the end of the trial, access reverts to free tier limits unless you subscribe to a paid plan.

Auto-renewal: Paid subscriptions renew automatically at the end of each billing period. You can cancel at any time before renewal to avoid being charged for the next period.

Add-ons: Additional projects or collaborators are available at $3/month each where a paid plan is active. Add-ons are charged immediately upon purchase and are not prorated. Adding or removing add-ons does not result in prorated credits or refunds. On annual plans, add-ons are billed monthly at $3/month, not annually.

AI Credits: 200 AI credits for $5 (one-time purchase, non-expiring). Image generation costs 10 credits per image; creative tasks cost 1 credit each.

Price changes: We may change subscription prices with at least 30 days' notice. Price changes take effect at your next renewal date. Continuing to use the Service after a price change constitutes acceptance of the new price.

All payments are processed by Stripe. By making a purchase you agree to Stripe's terms of service. Prices are shown in USD and exclude applicable taxes.

Cancel anytime: You may cancel your subscription at any time via your account settings. Access to Pro features continues through the end of your current billing period.

No partial refunds: We do not offer refunds for partial months or unused subscription time, except as required by law or as set out in the Right of Withdrawal section below.

Add-on removal: Removing an add-on takes effect at the end of the current billing month for that add-on. No refund is issued for the remaining days.

Content export: Upon cancellation or termination, you have 30 days to export your content before it is permanently deleted. We recommend exporting before cancelling.

We aim to maintain high availability but do not guarantee uninterrupted service. The Service may be temporarily unavailable due to scheduled maintenance, emergency repairs, or circumstances beyond our control.

We will make reasonable efforts to notify users of planned downtime in advance. Unplanned outages will be communicated as soon as reasonably possible.

Service interruptions do not entitle you to a refund unless they are sustained and materially prevent you from using the Service for an extended period, as assessed on a case-by-case basis.

The Service is provided "as is" and "as available" without warranties of any kind, express or implied. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that: the Service will be uninterrupted or error-free; data will never be lost; AI-generated content will be accurate, original, or suitable for your purposes; or that any defects will be corrected within a specific timeframe.

To the maximum extent permitted by applicable law, PLOTWELL, S.L.'s total cumulative liability to you for any claims arising out of or relating to these Terms or the Service shall not exceed the total amounts you have paid to us in the 12 months immediately preceding the event giving rise to the claim.

We are not liable for: indirect, incidental, special, exemplary, or consequential damages; loss of data, profits, goodwill, or business opportunities; failures of third-party services including Stripe, Supabase, or AI providers; or damages arising from unauthorised access to your account where you failed to maintain adequate credential security.

Billing disputes must be raised within 60 days of the charge. Disputes raised after this period are waived.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of the above may not apply to you.

By you: You may delete your account at any time through your account settings. Deletion is permanent and cannot be undone after the 30-day export window closes.

By us: We may suspend or terminate your account immediately if you violate these Terms, engage in fraudulent activity, or if we are required to do so by law. We will generally attempt to provide notice before termination except where doing so would be harmful or impractical.

Effect of termination: Upon termination, your right to use the Service ceases immediately. Any outstanding payment obligations survive termination. You have 30 days from the termination date to export your content.

Neither party shall be liable for any delay or failure to perform resulting from causes outside its reasonable control, including natural disasters, war, terrorism, riots, government actions, internet or infrastructure outages, or other events of force majeure. The affected party must notify the other as soon as practicable.

We may update these Terms from time to time to reflect changes in our practices, legal requirements, or service features. We will notify you of material changes via email or an in-app notification at least 14 days before they take effect.

Continued use of the Service after changes take effect constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and may cancel your subscription.

If you are an EU consumer, you have the statutory right to withdraw from a distance contract within 14 calendar days of purchase without giving any reason (the "withdrawal period").

However, by expressly requesting that we begin providing the Service before the withdrawal period expires — which occurs when you start using premium features — you acknowledge that you lose your right of withdrawal once service delivery has commenced.

AI Credits: if you have not used any credits, you may request a refund within the 14-day withdrawal period by contacting legal@plotwell.co. Used credits are non-refundable.

If a withdrawal is validly exercised, refunds are processed within 14 calendar days via the original payment method.

Invoices are generated automatically through Stripe in accordance with Spanish tax law (Real Decreto 1619/2012). Invoices are available in your account dashboard after each payment.

Prices shown on the platform exclude VAT. Applicable VAT or other taxes are calculated based on your billing country and added at checkout. If you are a VAT-registered business in the EU, you may enter your VAT number at checkout to apply the reverse-charge mechanism where eligible.

The Service integrates with third-party providers including Stripe (payments), Supabase (database), Vercel (hosting), and various AI model providers. Your use of these integrations is also subject to those providers' terms of service and privacy policies.

We are not responsible for the availability, accuracy, or practices of third-party services. Any disputes with third-party providers must be resolved directly with them.

If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and PLOTWELL, S.L. regarding the Service and supersede all prior agreements or understandings.

These Terms are governed by and construed in accordance with the laws of Spain. Any disputes shall be resolved in the courts of Madrid, Spain, unless otherwise required by applicable mandatory consumer protection law in your country of residence.

EU consumers may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

In the event of conflict between a translated version of these Terms and the Spanish version, the Spanish version prevails.

For questions about these Terms, contact us at: legal@plotwell.co

PLOTWELL, S.L. · NIF B26924068 · Calle Princesa 31, 2-2, 28008 Madrid, Spain